Try again / Approve this phone

Where: App → Sign-in → connection problem screen, the main button

What it is

The main button on the screen shown when the app cannot use your home's hub safely. Its words change with the problem: Try again (not your home's hub, or the hub needs an update) or Approve this phone (this phone's access was removed). On Open the LuxeLife app there is no button.

Steps

1. Read the title: it says what is wrong.
2. Tap the button.
3. On Try again the app looks for your home's hub again (Looking for your home's hub again…) and carries on by itself when found.
4. On Approve this phone you go to your profile's PIN, then the phone asks for approval again.

What it changes

On this phone: The app reconnects. If you were already signed in, you go back to where you were.

In the home: A new connection to the hub. Approve this phone starts a new approval request, which the home's admins must approve.

If it goes wrong

• This is not your home's hub: something on this Wi-Fi answered as your home. Nothing was sent to it. Check you are on the home's Wi-Fi.
• Your home's hub needs an update: your dealer can update the hub from the LuxeLife portal.